FAQ

Why is only my name on all the tickets?

The tickets, sent by e-mail, are printed according to the name of the person who made the purchase. So, there's no need to worry if the people accompanying you have different names.

What objects are prohibited?

Aerosols of any kind (for water sprays, please note that you will be asked to test them in front of the agent on duty), bags and suitcases larger than 15 litres, any dangerous object (cutters, knives, gas cylinders, etc.).

Is booking compulsory?

To avoid waiting on site and to ensure that tickets are available, we strongly recommend that you book your tickets in advance via our online ticketing service.

If a space is closed for works or other reasons, will this result in a reduction in the price of my ticket?

No, a room closure (technical problem, maintenance, works, etc.) does not entitle you to any discount as it is temporary. You will be offered to return if necessary with the same admission ticket.

How long does the visit last?

The tour lasts approximately 1:30 hours.

How long do I need to arrive in advance?

If you have already purchased your ticket online, you will be asked to arrive at least 15 minutes in advance for special events or visits.

Can I take photos?

Yes, it is possible to take photos without a flash inside the Renaissance Palace.

Can I take a baby on a tour?

Yes, but it is best to bring a baby carrier. Access with pushchairs is very difficult due to the staircases and the presence of stones on the outside route.

Can I pay with holiday vouchers?

You can pay online using E Connect ANCV holiday vouchers. Paper holiday vouchers can only be used at the ticket office.

Can I park my camper van?

Yes, in the car park below the church. The village of Bourdeilles has a camper van park.

Can I bring my pet?

No pets are allowed on the site, except for guide dogs.

Can I book my tickets online and pay for them on the spot?

All bookings must be confirmed by payment on the website. There are several ways to make your purchase: credit card and e-connect holiday vouchers.

Are there charging points for electric cars?

Yes, in the church car park.

Are my tickets valid all day?

Yes, even if the tickets are time-stamped. However, we would ask you to respect the day and time of your ticket for special events or visits. (Arrive at least 15 minutes before the start time).

Questions fréquentes